New Patients

We want each and every one of our patients to feel welcome.

What to Expect at Your First Visit

Depending on the services required, your visit may only take a few minutes or a little over 1 hour. Once you check in with reception and complete the appropriate paperwork, one of our highly trained Diagnostic Imaging Specialists will come and escort you into the treatment area. If diagnostic digital photos are required, you will be lead into our in-office photo studio. If your visit requires an i-CAT CBCT scan, a panoramic x-ray, lateral ceph x-ray, or any of the other radiographic images we perform, you will be shown into the appropriate room and instructed accordingly. Following your dental impressions, if required, you are more than welcome to use our patient comfort station including warm towels, toothbrushes, floss, and drinking water to freshen up!

Helpful Tips for your Visit

  • We recommend that you arrive a few minutes prior to your appointment.
  • Make sure to bring your dental insurance information so that we may assist you in submitting your claim.
  • We strongly suggest that all metal that is not medically required be removed from the neck up prior to your arrival includes all facial piercings, hair clips, bobby pins, jewelry, removable retainers, etc. It is also imperative that hair
    extensions must not be worn. You will be asked to remove these items, as they will show up as artifacts and may interfere with the diagnosis of your images–it is possible that an underlying pathology can be missed if we cannot see what is behind these objects. Metal items can also show up as a streak across the image. We do not want to risk your referring Dr. having to send you back for a “retake” of the image.
  • Wear something comfortable, but try to avoid sweaters that zip up to the neck. Again, this will need to be removed.
  • For Standard Orthodontic Records with stone models, your appointment will consist of photographs of your face and teeth, a couple of x-rays and dental impressions of your teeth. Alternatively, you may be sent for Digital Orthodontic records which will exclude the impressions of your teeth and will be replaced by a short x-ray scan (CBCT), the latest technology, allowing a 3 dimensional creation of your teeth and skull.
  • When we take your facial photos, we will ask you to smile – it is important that we see your teeth–but we need to have a very “natural” smile.
  • Please make sure to inform your tech if you could possibly be pregnant, or have an allergy to latex.

Patient Resources


For any additional information, please contact our office and we will be happy to assist you!

   780-483-1338
   info@edxi.com


Frequently Asked Questions

 

Once you have been referred to EDI, your referring doctor’s office can book the appointment for you, or you can book the appointment yourself by calling our main office phone number: 780-483-1338 or click on the Contact Us button in the lower right side of your screen. We try very hard to accommodate our patients within a one to two week time frame. Depending on the procedure being ordered, we can sometimes arrange to see the patient the same day.

Our regular office hours are:
Mon, Tues, Thurs 8:00 am – 4:00 pm
Wed – Administration day only
Fridays 8:00 am – 3:00 pm
*Closed weekends and statutory holidays

Your referring doctor will provide EDI with a referral slip outlining the services required which will help us determine the length of your appointment and the applicable fees. A typical TMJ scan can be done in minutes whereas full orthodontic records can take up to an hour.

Learn more about our services.

As we offer a variety of services, we will need to know what your doctor has ordered for you. Once that has been determined, one of our staff will be happy to review the cost with you.

Please note that all applicable fees are due in full at the time of your appointment. We accept debit, cash, Visa and Mastercard. We do not accept cheques.

Yes, we have purchased specific software that in most cases will allow us to do this. It is important to us that you be reimbursed in the most timely manner possible.

Absolutely. Be certain to provide us with the following information in order to make this process as efficient as possible.

  • Name of insurance company
  • Name of policy holder
  • Date of birth of policy holder
  • Policy holder’s employer
  • Group number
  • ID number

Without this information on hand when contacting the insurance company, it is impossible for our staff to know exactly how much each plan will cover.

Yes, we have purchased specific software that in most cases will allow us to do this. It is important to us that you be reimbursed in the most timely manner possible.

  • X-rays are an established and essential part of every dental practice.
  • A CBCT scan provides dentists with views that were previously unavailable
  • CBCT offers views of patient anatomy in three dimensions, without magnification, distortion, and superimposition.
  • The precision of CBCT scans assists in precise diagnosis and treatment plans with the goal of better clinical outcomes.
  • The effective dose from a standard i-CAT CBCT scan is at least 10 times less radiation that that from a medical CT of the skull used for dental purposes.
  • Please make sure to inform your tech if you could possibly be pregnant or have an allergy to latex.

CBCT technology exposes patients to a lower radiation dose than a number of other imaging modalities and far less than a medical CT. For dose comparisons for natural and medical radiation exposures, please see Imaging Sciences Report 23 Nov 2010.

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